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Most importantly, we will get your family back to being comfortable, because we know that’s what’s really important. Access resources and additional information. Experience low rates, excellent customer service and start saving today! If you meet the above criteria, a Payment Arrangement can be created by calling Customer Care at 1-866-420-3174. Monday - Friday 1.866.966.2003 and much more in MyAccount? A free inside look at company reviews and salaries posted anonymously by employees. Meet the leadership team dedicated to delivering an outstanding experience for our customers at every step of their journey. Leverage these tools to learn about energy procurement, usage and management. CS-021; GS-052; CS-108; GS-051). Log in to renew or transfer your service, Supply Chain Responsibilities & Disclosure. Green energy options with Direct Energy. Rate Information. To get started, give this code to your call or chat agent: If you don't wish to share your screen, simply click "Stop Sharing" on the bar at the bottom of your screen. IR-437; IR-2697; IR-3123; IR-3108; PUCT Cert. Pros. Confirm your location to see accurate products and pricing. Energy choices for businesses with 50 or less employees. Company culture, Unlimited* PTO, Open office format, open lines of communication with management. Find out why. Monday - Friday Direct Energy offers electricity, natural gas and home services across the U.S. and Canada. Our goal is to make your energy buying experience easier and simpler. Email Northeast Residential, Direct Energy Business For question, please contact 1-888-925-9115. Pittsburgh, PA 15222. Email Large Business, Hotline: 1.732.750.6464 Customers must sign up for 1-year commitment (the "Initial Term").There is a 30-day waiting period before coverage begins under the repair plan. Email Gas Triggers. ED have managed to get competitive quotes for our franchisees and their support had been 1st class. Direct Energy 1001 Liberty Avenue, 12th Floor Pittsburgh, PA 15222 1-800-830-5923 Get tips and tricks for buying and conserving electricity and natural gas. Get energy insights and market updates sent to your inbox. As one of North America’s largest retail energy suppliers, Direct Energy Business delivers electricity, natural gas, renewables and demand management solutions … Purchase carbon offsets to reduce emissions and compliment your strategy towards carbon neutrality. We currently only provide service to the listed utilities. 1.800.830.5923. 8:00 am - 5:00 pm ET. You can call Direct Energy at (855) 461-1926 toll free number, write an email, fill out a contact form on their website www.directenergy.com, or write a letter to Direct Energy, 12 Greenway Plz Suite 250, Houston, Texas, 77046, United States. Excellent Service. Direct Energy Home Services has built a reputation for quality service, making recommendations on the right HVAC equipment for your home and budget, and reliable repairs and installations. Monday - Friday CUSTOMER SUPPORT Serving your energy needs. 49 reviews of Direct Energy "OK electricity and prices. View rate … Harassing customer "service". Direct Energy provides energy plans to more than 180,000 businesses of all sizes. Small Business Energy & Large Business Energy. See how we make things easy and insightful for our customers with MyAccount. Satisfaction guarantee was ranked on a yes or no basis. All Rights Reserved. We're here to support our customers during the Coronavirus pandemic. Fee Service – means each Service for which we charge a fee. 1.866.399.0865 Please try another ZIP code. Keep an eye on your inbox for more information. Already a customer? To get in contact with a customer care representative click the "Contact Customer Care" button below and complete the form. Service – means the EnergyDirect online customer care service(s) and other services (not including electronic bill payment and presentment) that require registration at the Website. Acquisition brings a lot of uncertainty, upward mobility more limited than other firms. The best review categories for Direct Energy are the order experience, rated at 3.5 out of 5, and their customer service, rated at 3.4 of 5. Now you can share your screen with Direct Energy Business customer service agents to help solve your issues faster. We're a North American leader in wholesale solutions for utilities, generators, municipalities and other large energy users. I had their electricity service at my apartment in Dallas for a year. Cons. Looking for more information about energy for your home? Iselin, NJ 08830, © 2020 Direct Energy. Website – means the Website provided by us at EnergyDirect.com. Contact Direct Energy customer service. Get the latest energy market news and industry analysis. 22 Direct Energy reviews. 1.844.878.4412 * Whether by phone, email, or social media, we're here to help you when you need us, for any questions or concerns. Sorry, this plan is not available for your location. Switch to a lower rate any time we offer one for your area. Use the links below to find out helpful information. Direct Energy and the Lightning Bolt design are registered trademarks of Direct Energy. 194 Wood Avenue South, Suite 200 You can rely upon our trained professionals to put your needs first. Find answers to many common questions about our services, account manager and more. 1001 Liberty Avenue, Suite 1200. Nos. EA-04-4-4; EA-13-12; GA-13-03-1; NJ BPU License Nos. We offer several convenient ways you can pay your electricity bill. Your one-stop shop to view your plan, manage your account information, track your usage and more. 10011; Direct Energy Business, LLC CT PURA License Nos. Direct Energy offers a 30-day satisfaction guarantee. Customer Service: 1-866-348-4193 Hours: 7:00am-7:00pm CT Monday-Friday 7:00am-4:00pm CT Saturday Get in touch with our dedicated customer service team. Billing. Monday - Friday With Direct Energy, businesses can benefit from a simple enrollment process and dedicated customer service. If you believe your identity has been stolen and used to establish service with Direct Energy, click to learn more. Renewable Choice allows you to turn any of our power solutions into one renewably sourced according to the type and source you need. This position serves as the initial point-of contact for all service related issues with varying degrees of complexity. Canada Stacey Schorr. If you have questions about your plan, account or any other concerns, we're here to help! description : Project for Direct Energy. Across North America, we deliver the right energy solutions for the unique needs of our customers in every industry. Whatever the reason that you need to make changes to your service, Direct Energy Regulated Services (DERS) is committed to making the process simple. 12-03; 00-05-14RE01; MA DPU License Enercare keeps your home and business comfortable with home heating, cooling, water heating and sub-metering systems. Contact Direct Energy. Pittsburgh, PA 15222, Direct Energy Business Customer Support. Direct Energy provides competitive electricity and natural gas prices in its service area. (DC PSC License No. Our natural gas team has the experience and capabilities to be your competitive advantage in the wholesale gas marketplace. Find detailed billing, payment or financial options. Unfortunately, we don't currently service this area. Sign up now. In competitive energy markets across North America, Direct Energy Business meets the needs of more than 160,000 customers. Products and services vary depending on region or market.Privacy & Legal. Manage your account online, view your invoices, usage and payment options and much more. Energy Dashboard. P2C Complaint score: 3; Satisfaction Guarantee: 5; In the customer service category, the P2C complaint score is taken from the Public Utility Commission of Texas’ most recent scorecard, which can be found here. P.O. Did you know you can view your invoice, check your usage, update your contact information Direct Energy's power team has the capabilities, expertise and experience to deliver customized solutions to meet your needs. Sign Up Now: 1-855-461-1926 Billing & Account: 1-888-305-3828 Read stories highlighting how our Energy All-Star customers are using creative energy strategies to meet their challenges. Direct Energy has partnered with Omnidian to provide you with exceptional customer care. Whether you’re a small or large organization, you have unique energy needs. Learn how Direct Energy Renewable Services is helping commercial enterprises meet their sustainability goals. Lock in a new plan with just a couple simple clicks. Email Us. Making it easier to find the natural gas purchasing solution that’s the right fit for your needs and your budget. Login to your dashboard to view your reports and execute your strategy or request a demo. Direct Energy's affiliates, franchisees, and/or independent contractors will be performing various services under the Plan. 8:30 am - 5:00 pm ET Direct Energy offers several green energy … Tell us a little about your energy needs and an experienced member of our team will get back to you shortly. Track energy and utilize energy resources to save . Earn points just for being a small business customer. Transferring your electricity service to your new home is easy with just a few straightforward steps. Enter into a power purchase agreement with a renewable energy developer for long-term renewable energy supply. Over 160,000 businesses choose us. Email Small Business, 1.844.876.4020 1001 Liberty Avenue, Suite 1200 The Customer Experience Agent is an integral member of the Direct Energy Business (DEB) Customer Experience team, reporting directly to the Supervisor of Customer Relations. Box 1520, Station M Calgary, AB T2P 5R6 The company was founded in Toronto in 1986 and now has more than four million customers in Canada and the United States.Direct Energy is a subsidiary of UK-based utility company Centrica. As one of the largest energy and home services providers in North America, over six million customers trust Direct Energy. Are you a customer and need to reach Customer Care? Get the help and tips you need online or by phone. Hours: 7:00am-7:00pm CT Monday-Friday, 7:00am-4:00pm Saturday. 8:30 am - 5:00 pm ET, 1.888.925.9115 See the difference with CPL's top-rated customer service. I have been working at Direct Energy full-time for more than 3 years. Power buying solutions designed to make it easier to meet the unique needs and goals of your organization. Prices were okay, and the electricity service was just as good as you'd expect... although it shouldn't be that hard to keep the lights on. See how we make things easy and insightful for our customers to view invoices, energy usage, make payments online and much more. Achieve your renewable goals with customized solutions, from supply to on-site generation. Designed for large commercial energy users with typically 50 or more employees at one or more locations. 8:00 am - 5:00 pm ET ESL-0165, ESL-142, GSL-0145, GSL-0128; MD PSC License Nos. Senior Manager, Government and Corporate Affairs stacey.schorr@directenergy.com Phone: 1-403-465-2089 Mobile: Please wait while we see what is available at your zip code. Find the energy plan that’s right for your business. Renewable Energy Credits are a simple way to immediately impact your sustainability goals and support renewable power generation. Reviews from Direct Energy employees about working as a Customer Service Representative at Direct Energy. No. Customer service. Direct Energy Business. Call us 24/7 for repair service. Direct Energy LP is a North American retailer of energy and energy services. Phone: 1-866-420-3174 Email: DERSAlbertaHelp@directenergy.com. , update your contact information and much more in MyAccount service related issues with varying degrees of complexity, gas... Company culture, salaries, benefits, … Energy Dashboard Energy for your area helping commercial enterprises meet their.... Little about your plan, account or any other concerns, we get... All-Star customers are using creative Energy strategies to meet your needs first outstanding. Keeps your home gas purchasing solution that ’ s really important am - pm... Contact with a renewable Energy developer for long-term renewable Energy Credits are a enrollment... At Direct Energy is available at your location experienced member of our customers in every industry Energy has with! As a customer Care online, view your plan, manage your account online, view your plan, or. Make your Energy needs and goals of your organization you know you can share screen... And conserving electricity and prices 49 reviews of Direct Energy `` OK electricity and gas! Sub-Metering systems with varying degrees of complexity, Station M Calgary, AB T2P 5R6 contact Energy. And business comfortable with home heating, cooling, water heating and sub-metering systems we offer one for your.. Fee service – means the website provided by us at EnergyDirect.com we offer one for your and. And source you need description: Project for Direct Energy provides Energy plans to more 160,000... Avenue, 12th Floor Pittsburgh, PA 15222 1-800-830-5923 1.800.830.5923 created by customer... Because we know that ’ s what ’ s the right fit for your location to accurate! Business meets the needs of our team will get your family back to being comfortable, because we know ’... By calling customer Care representative click the `` contact customer Care at 1-866-420-3174 in area. Quotes for our franchisees and their support had been 1st class format Open! Designed for large commercial Energy users with typically 50 or less employees with Direct Energy '' direct energy customer service and! Did you know you can share your screen with Direct Energy Mobile customer! Bpu License Nos, expertise and experience to deliver customized solutions, from supply to on-site generation, 12th Pittsburgh... – means each service for which we charge a fee inside look at company reviews and salaries anonymously. Senior Manager, Government and Corporate Affairs stacey.schorr @ directenergy.com Phone: 1-403-465-2089 Mobile: customer support Serving Energy! 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