attendant care industry standards

1:8 The service recognises the role of families, friends, carers and advocates in safeguarding and upholding the rights of people with disability. I can make choices about the services and supports I use, and how I use them. The Attendant Care Worker will identify the anatomy of the brain and explain the subsequent effects of a brain injury on physical, psychological and cognitive function. people with disability leading and directing their supports with support from family, friends, carers and advocates (with consent); service planning, implementation and review being based on individual strengths, needs and life goals; clear and regular communication about how to provide feedback including how to make a complaint; the use of feedback and complaints to continuously drive service improvements; regular, proactive and inclusive feedback systems; effective complaints management and resolution; access to independent information, support, advice and representation to ensure people are able to provide feedback or make a complaint. This will support accountability through sound governance and enable services to be delivered in a safe environment by appropriately qualified and supervised personnel. This includes support and training for staff and volunteers. While Stanhope supports the introduction of ACiNs proposed national standard, the Attendant Care Industry Management System Standard (ACIMSS), it is concerned by the third line forcing conduct that has been notified by ACiA. How to abbreviate Attendant Care Industry Management System Standard? To meet this standard, service providers are required to have clearly communicated and effective systems in place to address and resolve issues raised by individuals, families, friends, carers and advocates. 2:1 The service actively promotes a valued role for people with disability, of their own choosing. 3:3 The service plans, delivers and regularly reviews services or supports against measurable life outcomes. The Human Rights principles are relevant across all the standards and each standard supports the achievement of basic rights. Below are the guiding principles and the standards. Services will also work with the wider community to promote participation and inclusion. 4:1 Individuals, families, friends, carers and advocates are actively supported to provide feedback, make a complaint or resolve a dispute without fear of adverse consequences. Attendant care, when required, is part of achieving clients’ goals. The Attendant Care Worker will safely and effectively carry out personal hygiene and grooming for Service Users. 2:4 Where appropriate, the service works with an individual’s family, friends, carer or advocate to promote community connection, inclusion and participation. 3:2 Service planning, provision and review is based on individual choice and is undertaken together with an individual and, with consent, their family, friends, carer or advocate. The welfare and interests of the service user should be considered paramount. The service manages access, commencement and leaving a service in a transparent, fair, equal and responsive way. It also requires services to promote a culture of continuous improvement as a basis for quality service delivery. comprehensive systems to prevent or promptly respond to any breaches of rights. 1:1 The service, its staff and its volunteers treat individuals with dignity and respect. ACIA has also worked with Lifetime Care on several projects to support providers in delivery of service and has provided advice on tendering processes and other industry related advice as required. Competency 6 The ACIS focuses on the key issues required to deliver high quality individualised attendant care in the community. and the Pay and Conditions Tool. We approach every project with a customised solution aimed at improving the entire functionality of the business. I also have the right to dignity of risk and to be free from discrimination or harm. 6:2 Practice is based on evidence and minimal restrictive options and complies with legislative, regulatory and contractual requirements. 6:4 The service has monitoring feedback, learning and reflection processes which support continuous improvement. A lack of consistency has been identified in the skill and capacity of attendant care workers and service providers to work in a proactive, outcome-focused manner to support people with ABI and/or SCI to achieve their independence goals. I have the right to lead and direct decisions about my life and how the services I use support me. Additionally, service delivery that is reflective in practice and based on contemporary evidence will support the best possible outcomes for individuals. Outcome - Service user confidentiality is maintained. The family relationships, cultural and linguistic environment of the Service Users should be respected. This includes being able to access independent mechanisms for complaints, appeals or disputes without fear of adverse consequences or loss of service. Attendant Care may also include home nursing and helping to implement rehabilitation programs, as well as supporting and engaging in family and community roles. The ACIS is the national quality management systems standard that has been specifically designed by the attendant care sector, for the attendant care sector. The Attendant Care Worker will follow work health and safety procedures for direct care work in community settings. Services and supports are assessed, planned, delivered and reviewed to build on individual strengths and enable individuals to reach their goals. An additional principle has been added to strengthen the focus on partnerships, consistent with the National Disability Strategy. In the world of quality management, there are three main categories of audits, including third-party audits, second-party audits, and first-party audits. The standard also includes being able to have access to advocates and independent information, support, advice and representation. Attendant care services are generally provided to meet an ongoing need as recommended by a treating doctor. Verified employers. Service users have the right to be treated with respect and dignity, and as such not be exposed to abuse, neglect or exploitation. There’s no ‘one size fits all’ method; we assess every client’s needs with fresh eyes. It encourages active dialogue between an individual, their family, friends, carers and/or advocates and a service regarding the nature of the service or supports provided while a focussing on the minimal restrictive options. Last updated: 24 Sep 2019 . However, we support the concept of four quality levels covered by a Standard named appropriately (the Standard). The Attendant Care Standard looks at every facet of the management and organisational structure, from Human Resource Management to providing information to individuals using the service, as well as the maintenance of safe working environments. Competency 12 4:3 Complaints are resolved together with the individual, family, friends, carer or advocate in a proactive and timely manner. promoting a valued role for people with disability in public and private life; connection to family, friends and chosen communities; economic and community participation and associated benefits to the individual and the broader community; participation based on an individual’s interests, identity, heritage, preferences, goals and aspirations (which may change over time); and. They are in four parts: The Attendant Care Industry Standard defines the quality requirements that shall be attained by a service provider. Attendant Care Benefit The attendant care benefit helps cover the cost of an attendant's services, should one be required, either at home or in a healthcare facility. The Attendant Care Industry Association (ACIA) was established in 2005 with seed funding from the New South Wales Motor Accidents Authority (MAA). Support for organisational learning and skills development is considered integral to a culture of quality service delivery and continuous improvement. 5:3 The service develops, applies, reviews and communicates commencement and leaving a service processes. participation and belonging in the community, greater authority over decisions about the way they live, genuine partnership between the service, themselves and/or their family and allies. the Attendant Care Industry Standard. The Attendant Care Worker will safely demonstrate effective manual handling techniques. ACIS focuses on the key issues required to deliver high quality, individualised attendant care in the community. This also includes clear explanations when a service is not available to an individual and referral to alternative service options. The Attendant Care Worker can identify and respond effectively to Service User’s behaviours of concern (difficult or challenging behaviour). The Attendant Care Worker demonstrates effective communication skills with key stakeholders. The service manages access, commencement and leaving a service in a transparent, fair and equal and responsive way. Importantly, the focus on ‘valued role’ needs to be one of the individual’s choosing. The intent of this standard is to promote person-centred approaches to service delivery whereby individuals lead and direct their services and supports. This section explains the rest period that an employer is required to schedule for a residential care worker, based on how long the employee is required to remain on the premises in a 24-hour period. Observe and record Service User’s personal emotional wellbeing and health status in the context of current behaviour. The Attendant Care Worker will safely and effectively assist the Service User to maintain their nutritional status. The service has effective and accountable service management and leadership to maximise outcomes for individuals. It is presumed these would be addressed in service provider induction programs or gained through prior experience or training of the ACW. The full text of each of the six standards is below: The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect and violence. Services should be tailored to the individual Service User’s requirements, and may involve: rehabilitation; maintenance of function; prevent functional deterioration; assist in the acquisition of skills to maximise independence. 3:1 The service works together with an individual and, with consent, their family, friends, carer or advocate to identify their strengths, needs and life goals. The standard recognises people’s inherent right to freedom of expression and the right to make decisions about and exercise control over their own lives. Adhering to the recommendations of this standard will ensure they are certification-ready. Operating within their scope of practice, the Attendant Care Worker will assist the Service User with required and prescribed medications (including regular oral medications, insulin, anti-epileptic and seizure protocols and auto injector devices). Outcome - The safety of service users and personnel is not compromised as a consequence of service delivery. The level of involvement of the service user may vary with “Consumer Directed Care” Programs. Achieving individual outcomes requires collaboration between the individual and service provider to ensure active choice and decision-making. We can help pay for training for an attendant care support worker if a client requires tailored support above the minimum care standards specified in IRQS and the training is not general in nature, such as familiarization with the client’s care plan. We acknowledge Aboriginal people as the First Nations Peoples of NSW and pay our respects to Elders past, present, and future. omply with workplace policies and procedures in all workplace communication to support accuracy and clarity, Identify communication style to enhance a Service User centred approach, Recognise and work in accordance with  the philosophy of, Enabling Service User to maximise independence, Contribute to the setting of Service User goals as appropriate to organisational policies and procedures, Facilitate the achievement of Service User goals through application of goal setting and planning principles, Articulate Attendant Care Worker role responsibility and role to Service User and family, Encourage Service User to participate in making decisions about their support and service plan and work within that scope, Seek feedback from Service User related to support provided and ways to achieve optimum independence, Provide positive feedback in a supportive manner appropriate to the individual, Use strategies to facilitate conflict resolution, Use communication skills and processes to identify and address barriers to communication, Explore issues and background to the conflict, Use effective skills in listening, reframing, providing feedback and negotiation to support exploration and clarification of the issues. Outcome – Each service user has an individualised service plan that describes his or her identified support needs and requirements and how identified goals will be achieved. Outcome - The service provider ensures the delivery of high quality care and service through the implementation of a quality management system. Is supported by professional service providers (or the person receiving attendant care and/or their family if they are the employer). 1:3 The service supports active decision-making and individual choice including the timely provision of information in appropriate formats to support individuals, families, friends and carers to make informed decisions and understand their rights and responsibilities. Together as a consequence of service delivery that is accessible to service delivery and review ( difficult or behaviour. Volunteers recognise and promote individual freedom of expression choices about the types and of... 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